This observational analysis identifies factors affecting staff compliance with standard operating procedures, suggesting areas for improvement in RTD, Kota Bharu.
Key Points
Staff compliance with standard operating procedures is crucial for effective operations in RTD, influencing overall service quality.
Surveys revealed that factors like communication and clarity significantly impact adherence to SOP among RTD personnel.
Descriptive analysis and multiple regression analysis were utilized to determine the relationships between noncompliance factors and staff behavior.
Understanding these factors can guide improvements in SOP training and implementation, enhancing functionality within RTD.