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This is a Quantitative Study study.

Quality and Timeliness of Export Document Processing: Analysis of the Impact on Job Performance of Freight Forwarding Employees

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Quantitative analysis reveals timeliness significantly improves job performance in freight forwarding, implying gender differences exist.

Timeliness in completing export processes positively influences job performance in freight forwarding employees.
Statistical analysis using Smart PLS software indicated a significant relationship between timeliness and job performance metrics.
Employees were surveyed using a 1-5 Likert scale, with equal gender representation in purposive sampling.
Findings suggest gender-based differences in how timeliness affects job performance in freight forwarding roles.

Rustina et al. (2025) studied this question.

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