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September 12, 2025Cogent PsychologyOpen Access

Exploring young people’s experiences of a text-based support service: a qualitative analysis of the support that young people think is important in a suicidal crisis

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Authors

HMHeather McClellandRORory C. O’Connor

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Overview

Qualitative analysis reveals young people's value for text-based support services during suicidal thoughts, suggesting important service features.

Key Points

  • Participants stressed the importance of timely support during suicidal crises, highlighting a need for accessible services.
  • The analysis identified three key themes: service availability, a person-centred approach, and focus on proactive solutions.
  • Qualitative interviews were conducted with ten young adults, gathering detailed insights into their experiences with a text-based support service.
  • Findings emphasize the need for text-based support services to convey hope and provide collaborative solutions for young people in distress.

Cite This Study

McClelland et al. (2025) studied this question.

synapsesocial.com/papers/68d44c3d31b076d99fa5573ehttps://doi.org/10.1080/23311908.2025.2552542
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Experiences and Perceptions of Crisis Text Services: Interview Study Among Young Adults With Suicidal Ideation2026
  2. 2Reducing the ‘Silence Between Sessions’: A Qualitative Study on Youth and Professionals' Perspectives on Digital Tools for Suicide Prevention2026 · 1 citations
  3. 3Understanding the needs and perspectives of young adults with recent suicidal ideation: insights for suicide prevention2024 · 3 citations
  4. 4The Experiences of Young People With Lived or Living Experience of Suicide of Being Involved as Collaborators or Participants in Suicide Research2025
  5. 5Seen but not heard: A qualitative interview study exploring the views and experiences of children and young people referred to Child and Adolescent Mental Health Services for support with suicidality2026