What does this research mean for the field?

Young adults with suicidal ideation value the privacy and anonymity of crisis text services but often experience dissatisfaction with nonspecific interactions, leading to variable perceived benefits. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

To characterize young adults' experiences with and perceptions of crisis text services for managing suicidal ideation.

August 28, 2026JMIR Mental HealthOpen Access

Experiences and Perceptions of Crisis Text Services: Interview Study Among Young Adults With Suicidal Ideation

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Authors

KLKate LaForge ATAlan R. Teo LDLauren M. Denneson

Discussion

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Overview

Qualitative interview study reveals mixed perceptions of crisis text services among young adults with suicidal ideation, highlighting the need for more personalized crisis responder interactions.

Key Points

To characterize young adults' experiences with and perceptions of crisis text services for managing suicidal ideation.
Conducted semistructured in-depth interviews via phone, Zoom, or text with young adults in the United States with a lifetime history of suicidal ideation (N=39) between January and July 2024.
Sampled both individuals who had used and those who had not used crisis text services, analyzing transcripts using a modified grounded theory approach.
Participants valued crisis text services for communication privacy, time to edit responses, and perceived anonymity, though the potential loss of anonymity was identified as a critical vulnerability.
Texters frequently reported dissatisfaction with generic, nonspecific counselor messages, leading to variable perceptions of service effectiveness ranging from beneficial to inconsistent over time.

Cite This Study

LaForge et al. (2026) studied this question.

synapsesocial.com/papers/6a91466cd15324a1df3aa00e https://doi.org/10.2196/89836

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August 28, 2026JMIR Mental HealthOpen Access

Experiences and Perceptions of Crisis Text Services: Interview Study Among Young Adults With Suicidal Ideation

View Full Paper

Ask AI

Bookmark

Authors

KLKate LaForge ATAlan R. Teo LDLauren M. Denneson

Discussion

Member takes

Overview

Qualitative interview study reveals mixed perceptions of crisis text services among young adults with suicidal ideation, highlighting the need for more personalized crisis responder interactions.

Key Points

To characterize young adults' experiences with and perceptions of crisis text services for managing suicidal ideation.
Conducted semistructured in-depth interviews via phone, Zoom, or text with young adults in the United States with a lifetime history of suicidal ideation (N=39) between January and July 2024.
Sampled both individuals who had used and those who had not used crisis text services, analyzing transcripts using a modified grounded theory approach.
Participants valued crisis text services for communication privacy, time to edit responses, and perceived anonymity, though the potential loss of anonymity was identified as a critical vulnerability.
Texters frequently reported dissatisfaction with generic, nonspecific counselor messages, leading to variable perceptions of service effectiveness ranging from beneficial to inconsistent over time.

Cite This Study

LaForge et al. (2026) studied this question.

synapsesocial.com/papers/6a91466cd15324a1df3aa00e https://doi.org/10.2196/89836

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