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September 16, 2025F1000ResearchOpen Access

Exploring patient satisfaction with nursing services in the adult inpatient unit: a study at Pangkal Pinang Hospital, Bangka Belitung Islands

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Authors

MFMuchtarul FadhalRDRegidor III Dioso

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Overview

Quantitative analysis shows significant differences in patient satisfaction across SERVQUAL domains, indicating areas for improvement.

Key Points

  • Patient satisfaction significantly varies across different service quality domains, indicating need for targeted improvements.
  • The study utilized the modified SERVQUAL questionnaire with 114 adult inpatient respondents to assess service quality.
  • ANOVA analysis revealed significant differences among SERVQUAL domains affecting patient satisfaction in nursing care.
  • Findings emphasize that perceptions of nursing service quality align with key domains like reliability and empathy.

Cite This Study

Fadhal et al. (2025) studied this question.

synapsesocial.com/papers/68d4538731b076d99fa58c30https://doi.org/10.12688/f1000research.167873.1
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