Optimal Queuing Model to Optimize Banking Service Performances a Study of Zenith Bank Plc, Bwari Branch Fct Abuja, Nigeria

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The utilization factor indicates that the banking system operates efficiently at 43% utilization per hour.
Customers wait an average of 18 seconds in the queue and spend about 3 minutes in total to complete their transactions.
The average queue length is 1.428 customers, ensuring that wait times remain manageable and service fluid.
Increasing the number of tellers from two to three could further optimize the service performance at the bank.

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Observational analysis demonstrates improved service efficiency in banking operations, suggesting optimal teller allocation.

Paveun et al. (2025) studied this question.

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