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This is a Quantitative Study study.

October 2, 2025

Applications of Waiting Lines Models for Improving the Performance Levels of Banking Service System

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The study finds that the bank's service system operates under stable conditions, with a utilization rate of 79% in the first half.
Utilization rates indicate the system's capacity, as it shows a busy probability of 79% in the first period and 62% in the second.
The research applied waiting lines models to evaluate service efficiency over two distinct periods in a banking context.
Quantitative methods confirmed that the bank still faces challenges with waiting times, particularly notable during peak service periods.

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Application of waiting lines models improves service centers' performance in banks, suggesting better management strategies.

Abushaala et al. (2024) studied this question.

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