What type of study is this?

This is a Systematic Review study.

September 16, 2025International Journal Software Engineering and Computer Science (IJSECS)

An Analysis of Digital Queuing Systems in Indonesian Banking Services: A Systematic Literature Review

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Authors

CTCarrina A. TesaUniversitas Sains dan Teknologi Jayapura MHM. Syauqi HarisUniversitas Sains dan Teknologi Jayapura WKWahyu Teja KusumaUniversitas Sains dan Teknologi Jayapura

Discussion

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Implication

Systematic literature review analyzes digital queue management and its effects on customer satisfaction, indicating significant infrastructure needs in banking services.

Key Points

Digital queue management systems can improve customer satisfaction by reducing waiting times significantly.
The systematic literature review evaluated 25 academic works from various databases over the last 5 years.
Observations are primarily based on theoretical models and case studies, raising questions about their generalizability.
Issues such as poor digital infrastructure and low technological literacy hinder the effectiveness of proposed solutions.

Cite This Study

Tesa et al. (2025) studied this question.

synapsesocial.com/papers/68d4506b31b076d99fa577b9 https://doi.org/10.35870/ijsecs.v5i2.4379

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Implication

Systematic literature review analyzes digital queue management and its effects on customer satisfaction, indicating significant infrastructure needs in banking services.

An Analysis of Digital Queuing Systems in Indonesian Banking Services: A Systematic Literature Review

Discussion

Member takes

Implication

Key Points

Cite This Study

An Analysis of Digital Queuing Systems in Indonesian Banking Services: A Systematic Literature Review

Discussion

Member takes

Implication

Key Points

Cite This Study

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