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September 10, 2025

Queuing System in the Health Sector in Indonesia

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This analysis reveals challenges and potential improvements in queuing systems, highlighting the role of digital technology and government policies.

The FIFO method serves patients effectively, but high patient numbers and limited resources create challenges.
Technology can greatly reduce patient waiting times and improve health service quality during crises like COVID-19.
Adopting digital solutions supports government policies for better queue management in hospitals and clinics.
Holistic improvements are needed in infrastructure, technology, and human resources to enhance patient satisfaction.

Cahyani et al. (2024) studied this question.

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This analysis reveals challenges and potential improvements in queuing systems, highlighting the role of digital technology and government policies.