Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
September 17, 2025International Business ResearchOpen Access

From Service Quality to Perceived Value: A Structural Approach to Customer Experience

View Full Paper
Ask AI
Bookmark
Share

Authors

HPHoracio Monsivais de la PeñaFGFrida García-BermúdezDGDora García-Medellín

Discussion

Loading...

Member takes

Overview

The study examines how service quality impacts customer satisfaction and perceived value in restaurant contexts, indicating important managerial implications.

Key Points

  • Service quality significantly influences customer satisfaction and expectations, leading to higher perceived customer value.
  • The structural equation modeling analysis revealed key relationships that highlight the importance of service quality in enhancing customer experience.
  • Not all examined relationships demonstrated predictive relevance, suggesting nuanced dynamics in customer perceptions.
  • Focusing on what customers perceive as valuable can inform effective decision-making strategies in service contexts.

Cite This Study

Peña et al. (2025) studied this question.

synapsesocial.com/papers/68d45e4e31b076d99fa5e398https://doi.org/10.5539/ibr.v18n5p1
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Valuation of customers’ service quality, affective, sensory experience and entertainment to behavioral intention2024 · 13 citations
  2. 2Satisfaction positively impacts customer loyalty and mediates the relationship between perceived service quality, perceived relationship quality, and customer loyalty, but does not mediate the relationship between perceived value and customer loyalty.2024 · 1 citations
  3. 3Factors Influencing Customer Satisfaction and Behavioral Intention in Local Food Tourism: A Structural Equation Modeling Approach2026
  4. 4Examining a Model of Understanding Customer Value and Satisfaction Data2009
  5. 5Parallel Mediation of Service Quality and Customer Satisfaction between Restaurant Authenticity and eWOM Intention: A PLS-SEM Approach2024 · 1 citations