Analysis of the Causes of Delays in Pilotage and Towing Services within the Integrated Ship Operation Digital System at PT. Pelabuhan Indonesia (Persero) Banjarmasin Branch

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Discussion

Analysis reveals causes of delays in pilotage and towing services, indicating operational inefficiencies.

Delays in pilotage services have decreased operational efficiency and increased accident risks.
Data analysis shows that both external and internal factors contribute to the delays observed.
Qualitative methods, such as observation and interviews, were employed to identify the causes of delays.
Addressing these issues is crucial for minimizing economic losses and enhancing customer satisfaction.

Syaifullah et al. (2025) studied this question.

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