The Power of Emotional Intelligence in Healthcare: A Narrative Review of its Neurobiological Basis, Clinical Leadership and Patient-centric Care

The multifaceted functioning of Emotional Intelligence (EI) in formal healthcare settings is a testament to quality healthcare delivery; the present paper examines its neurophysiological bases, its role in clinical leadership, dynamic teamwork, workplace performance and patient-centred care. A range of studies was available, from which those with adequate quantitative strength or clear practical implications for healthcare were selected. The inclusion criteria covered research from 1998 to 2014 and comprised systematic reviews, observational studies, peer-reviewed Level II and Level III studies and relevant articles from organisational psychology. Literature searches were conducted in databases such as PubMed, Google Scholar, ResearchGate, PsycINFO and Scopus; more than 30 articles were critically reviewed. Multiple themes informed the work, ranging from the neural correlates of EI to its practical applications for patients and healthcare leaders. The impact of emotionally intelligent behaviours on patient satisfaction, staff resilience and healthcare delivery was mapped using a thematic, evidence-based synthesis. To improve outcomes for both clinicians and patients, the present review supports the growing consensus that EI is a strategic capability that can be nurtured through focused training, assessment tools such as the Emotional and Social Competency Inventory (ESCI) and integration into organisational leadership development programmes.