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September 17, 2025Journal of Media Psychology Theories Methods and Applications

Mapping Out the Context

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Authors

BLBingjie LiuAGAndrew GambinoLWLewen Wei

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Overview

Survey reveals generative AI use varies in interpersonal communication, highlighting context-dependent preferences.

Key Points

  • GenAI use varies significantly based on individual communication goals, with shared information prioritized over emotional support.
  • Among 240 participants, findings show that GenAI was preferred mainly for information exchange, not for expressing emotions.
  • Online survey analysis helped uncover the context-dependent nature of GenAI preferences in communication goals and scenarios.
  • These insights from human–AI interaction research inform future human-centered AI design for better user experience.

Cite This Study

Liu et al. (2025) studied this question.

synapsesocial.com/papers/68d4605131b076d99fa5fcc0https://doi.org/10.1027/1864-1105/a000487
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