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September 17, 2025Journal Research of Social Science Economics and ManagementOpen Access

The Effect Of Health Service Quality On Patient Satisfaction At Bangkirai Pratama Clinic, Pt. Pamapersada Nusantara Distrik Smms, Central Kalimantan

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Authors

BKBendra KrestopriSKSumeidi KadarismanTNTaufan Nugroho

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Overview

Quantitative analysis shows health service quality influences patient satisfaction, suggesting key areas for improvement.

Key Points

  • Health service quality significantly affects patient satisfaction, showing important metrics for improvement.
  • All assessed variables—reliability, responsiveness, assurance, empathy, and tangible—contribute to satisfaction.
  • Quantitative research was conducted with 93 respondents from a population of 1400 patients using surveys.
  • The study highlights a clear relationship between health service quality and patient satisfaction levels.

Cite This Study

Krestopri et al. (2025) studied this question.

synapsesocial.com/papers/68d4606031b076d99fa604ebhttps://doi.org/10.59141/jrssem.v5i2.1053
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