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September 17, 2025AHKAMOpen Access

Tinjauan Hukum mengenai Penyelesaian Sengketa Konsumen terhadap PT TIKI di BPSK WKP II Provinsi Banten (Studi Kasus: Putusan No. 175K/Pdt.Sus-BPSK/2021)

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Authors

NANeneng AdeliaMHMohammad HifniSSSafiulloh Safiulloh

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Overview

Qualitative analysis shows BPSK effectively applies arbitration for consumer disputes, indicating strong protection of consumer rights.

Key Points

  • BPSK's arbitration effectively resolved disputes with PT TIKI, reinforcing consumer rights and legal responsibility.
  • Evidence from case No. 175K/Pdt.Sus-BPSK/2021 shows consumers suffered losses due to unauthorized service changes.
  • Thematic analysis of interviews reveals BPSK's effective role in dispute resolution, but decision enforcement needs clearer authority.
  • This study contributes to literature on ADR and emphasizes strict liability's role in consumer protection.

Cite This Study

Adelia et al. (2025) studied this question.

synapsesocial.com/papers/68d4606031b076d99fa60531https://doi.org/10.58578/ahkam.v4i3.7399
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