Adapting Co-Design for Crisis Contexts: Lessons Learned Engaging Nonprofits

During crisis situations like the COVID-19 pandemic, nonprofit organizations must rapidly adapt their community engagement approaches, yet traditional co-design methods often fall short in such time-sensitive, multi-stakeholder contexts. This paper examines how design methods need to evolve when working with nonprofits during crises by analyzing our intensive six-month collaboration with five Australian nonprofits serving migrant youth communities. Through Action Research involving over 130 co-design sessions, workshops, and stakeholder meetings, we developed and iteratively refined a social media engagement playbook. Our findings reveal three key methodological innovations: (1) adapting co-design methods for crisis contexts through flexible, asynchronous engagement; (2) managing multiple stakeholder relationships through what we term “nonprofit ecologies”—understanding organizations’ overlapping roles and relationships—and (3) balancing immediate needs with long-term goals through infrastructuring approaches that build sustainable capacity. This research contributes practical methods for conducting collaborative design during crises while advancing a theoretical understanding of how traditional design approaches must adapt to support nonprofits in complex, time-sensitive situations.