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This is a Quantitative Study study.

September 12, 2025

Study of Public Transportation Service Level in Majalengka City

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Customer Satisfaction Index indicates satisfactory services at 68%, informing improvement needs in public transport.
Importance Performance Analysis revealed a minimal GAP of 0.094, suggesting areas for enhancing transportation satisfaction.
Quantitative methods were employed to evaluate public transportation service levels in Majalengka's urban area.
Identified areas for improvement include Administration and Going, highlighting government action to enhance services.

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Quantitative evaluation shows a Customer Satisfaction Index of 68%, indicating satisfactory service levels in public transportation.

Herdiana et al. (2024) studied this question.

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