Investigation of e-government development in Russia: experience and methods

The article gives analysis of the current methods to monitor development of e-government technologies development in Russia. The authors provide their own methods of detecting complex problems of e-government development with the expert survey, and its results as well. In the course of the study on a specialized questionnaire 66 experts from administration bodies who deal with the e-government development; experts of IT companies, collaborating with the public sector; representatives of scientific and educational organizations; representatives of non-profit organizations were polled. Three main problems were singled out: "he unattainable deadline (date) is fixed for the targets (tasks)"; "lack of coordination in amending the normative legal basis"; "practice of e-government realization does not conform with the development standards of large information systems". The thesis that the main problems, associated with the lack of apparent success of e-government programs and plans implementation in Russia lie in the legislative and management areas rather than in the technological plane, has been confirmed. Recommendations: 1) a special system of training and improving professional qualification of people dealing with the realization of the tasks for e-government development must be made up: creation of compulsory regular courses of qualification improvement of the professional training type with using psychological methods for team work in providing government services (analogous to the training of sales services); 2) creation of federal, regional and municipal expert communities to work on documents, to hold regular forums, to make and publish their recommendations.