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September 26, 2025Sport Marketing Quarterly

The Service Quality Expectations in Private Sport and Fitness Centers: A Reexamination of the Factor Structure

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Authors

DPDimitra PapadimitriouKKKonstantinos Karteroliotis

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Overview

Exploratory factorial analysis reveals a new four-factor model of service expectations in fitness centers.

Key Points

  • A new four-factor model describes service quality expectations in private fitness centers.
  • The results show that the previously accepted 11-dimension structure was unstable, needing reevaluation.
  • Exploratory factorial analysis was employed to assess and validate the quality service measurements.
  • The findings highlight the importance of instructor quality and facility operation in consumer satisfaction.

Cite This Study

Papadimitriou et al. (2000) studied this question.

synapsesocial.com/papers/68d6cd6bb1249cec298b3d8ahttps://doi.org/10.1177/106169340000900306
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