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September 10, 2025Journal of Infrastructure Policy and DevelopmentOpen Access

Perceived expectations and experience of recreation service quality delivery from the recreation hub users in Gauteng Province, South Africa

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Authors

SKS.S. KhanyileMYMary Ellen YoungMMMakhaya Malema

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Overview

Analysis of user expectations in recreation hubs reveals community engagement affects service quality delivery.

Key Points

  • User perceptions of service quality revealed strong correlations between empathy and assurance dimensions.
  • Statistical analysis identified nine key factors influencing service quality in public recreation settings.
  • Survey data from 385 respondents across 22 recreation hubs highlighted significant demographic differences in service expectations.
  • Recommendations for improvement focus on facilities' reliability, staff training, and community-building strategies.

Cite This Study

Khanyile et al. (2025) studied this question.

synapsesocial.com/papers/68c1afc654b1d3bfb60e77efhttps://doi.org/10.24294/jipd10291
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