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September 26, 2025Journal of Primeasia.

Bridging Healthcare and Hospitality: Transformative Strategies for Operational Excellence and Service Quality

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Overview

This review uncovers strategies that improve service quality and operational excellence in healthcare, indicating a significant shift toward a patient-centered model.

Key Points

  • Adopting hospitality strategies improves patient satisfaction and operational efficiency in healthcare settings.
  • Hospitals that implement concierge services and hotel-style amenities witness better patient retention and recovery rates.
  • Integrating hospitality models fosters empathy among staff and patients, enhancing the overall care experience.
  • Challenges remain, including cost and staff training, that must be addressed for successful integration of hospitality in healthcare.

Cite This Study

A 2022 study studied this question.

synapsesocial.com/papers/68d6cd6bb1249cec298b3d9fhttps://doi.org/10.25163/primeasia.3110259
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Hospitality Deficit in Healthcare2024
  2. 2Strategic Pathways to Healthcare Excellence: A Review of Innovative Approaches for Improving Medical Services2025 · 1 citations
  3. 3ENHANCING QUALITY IN HEALTH CARE: STRATEGIES FOR IMPROVED PATIENT OUTCOMES2024
  4. 4The Foundation of Customer Service in Healthcare Series {The Role of Customer Service in the Patient Experience} (Part 1)2025
  5. 5Navigating Healthcare Excellence: Organizational Models, Human Capital, and the Power of Transversal Competencies2026