September 24, 2025Jurnal Administrasi NegaraOpen Access

Analysis of Smart Urban Governance From the Perspective of Dynamic Governance in the City of Surabaya

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Surabaya has effectively implemented most smart governance indicators, enhancing public services through digital innovations.
Key indicators include inclusiveness, transparency, and collaborative governance, with evidence from various digital platforms.
Qualitative research utilized in-depth interviews and document analysis to evaluate smart urban governance practices.
Improvements are needed in citizen participation and addressing the needs of vulnerable groups within smart governance.

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Qualitative analysis explores smart governance implementation in Surabaya, indicating challenges in inclusiveness and adaptability.

Rani et al. (2025) studied this question.

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