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September 29, 2025OPUS Journal of Society ResearchOpen Access

The Effect of Ethnic Restaurant Visitors’ Service Quality Perception on Repeat Purchase Intention and Customer Satisfaction: An Ethnic Restaurant Example

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Authors

BTBıçkın TemelAŞAykut ŞimşekKastamonu University

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Overview

Correlation analysis reveals service quality influences repeat purchase intention and customer satisfaction in ethnic restaurant visitors.

Key Points

  • Service quality significantly impacts customer satisfaction and repeat purchase intention, enhancing business viability.
  • High service quality dimensions include physical appearance, reliability, assurance, and empathy, all influencing satisfaction.
  • Data was collected through face-to-face surveys over two months, informing on customer experiences at ethnic restaurants.
  • Identifying and addressing service quality deficiencies is crucial for restaurants to enhance customer retention and satisfaction.

Cite This Study

Temel et al. (2025) studied this question.

synapsesocial.com/papers/68da58dcc1728099cfd11489https://doi.org/10.26466/opusjsr.1748678
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Beyond Ethnic Dining Experience: The Humanizing Factor2024
  2. 2From Taste Buds to Loyalty: How Food and Service Quality Influence Customer Satisfaction and Repeat Intentions in Hotel Restaurants2024
  3. 3Service Quality and Customer Satisfaction with Special Reference to Restaurants2024 · 3 citations
  4. 4Service Quality and Customer Satisfaction with Special Reference to Restaurants2024 · 2 citations
  5. 5Study of the Effects of Service Quality Variables on Customer Satisfaction and Loyalty2024 · 7 citations