Organisational Knowledge Creation: A Psycho-Social Cognition

This is a preliminary study that seeks to develop a psycho-socio-cognitive perspective of organisational knowledge creation theory and thus explores psycho-motor and socio-cognitive processes. The study shows that through socio-technical interactions with tools and mentalising, an individual employee creates cognitive structures. And through interpersonal interactions, group-work members achieve shared cognitive contents, which become legitimise into the organisation-wide cognitive framework. While the psycho-motor process provides a link between the individual’s physical activities and mental process, the socio-cognitive process provides insight into how “sharedness” and a network of interactions among workers lead to the co-creation of cognitive representations. Thus, the study posits that organisational knowledge is a given cognitive structure. Therefore, the study contributes a psycho-social cognition perspective to the organisational knowledge creation subsection of the knowledge management field.