Revolutionizing Processes: Assessing the Perception of Digitalization in the Transaction Process and Its Influence on Employee Performance in a Government Institution

This study examined the perception of digitalization in transaction processes and its influence on employee performance across multiple dimensions, including ease of use, effectiveness, security and reliability, and training and support. Results revealed generally very high perceptions in ease of use (M = 3.52), effectiveness of digital tools (M = 3.76), and training and support (M = 3.32), while security and reliability (M = 3.01) scored slightly lower, highlighting concerns about system stability and data protection. Employee performance was rated excellent across task efficiency (M = 3.67), productivity (M = 3.68), work quality (M = 3.56), and job satisfaction (M = 3.45). Correlation analysis showed highly significant positive relationships between digitalization perceptions and employee performance (r = .615 to .845, p < .001), with job satisfaction (r = .845) and overall performance (r = .750) showing the strongest associations. These findings suggest that digitalization not only enhances efficiency, productivity, and quality of work but also significantly improves job satisfaction and organizational outcomes.