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October 3, 2025BMC Health Services ResearchOpen Access

Service experiences of hospitalized patients and family members with the “one-stop” smart admission and discharge service: a descriptive qualitative study

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Authors

SWSiyao WangWJWen-Bin JiangRGRuting Gu

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Overview

Descriptive qualitative study reveals service benefits and areas for improvement in patient-centered care.

Key Points

  • Patients and family members appreciated the one-stop service for its efficiency and convenience, enhancing their overall experience.
  • The study identified improved procedural efficiency and reduced waiting times as key benefits of the smart admission and discharge service.
  • Interviews conducted with 23 participants used Colaizzi's phenomenological method to analyze their experiences with the service.
  • Findings highlight the need for better digital support for older adults and system stability to optimize patient-centered care.

Cite This Study

Wang et al. (2025) studied this question.

synapsesocial.com/papers/68e02f34f0e39f13e7fa20echttps://doi.org/10.1186/s12913-025-13417-x
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