Analisis Pengaruh Training, Sop, Decision Making, Communication, dan Delegation Of Authority terhadap Employee Performance pada Hotel Xyz di Surabaya

The success of a company or organization is greatly influenced by the performance of each employee. Companies assign demanding tasks to their employees to compete with other competitors. This is done to achieve the company’s goals and fulfill its vision and mission. To meet the desired achievements, Hotel XYZ is one of the four-star hotels located in Surabaya. This hotel has been established for ten years and has a total of 54 employees. Based on an initial survey and previous research data on the influence of various factors on employee performance, this study focuses on the impact of training, standard operating procedures (SOP), decision-making, communication, and delegation of authority on employee performance. Therefore, this research is titled “Analysis of the Influence of Training, SOP, Decision Making, Communication, and Delegation of Authority on Employee Performance at Hotel XYZ in Surabaya.”The purpose of this study is to determine whether training, SOP, decision-making, communication, and delegation of authority have an effect on employee performance. The results of the study indicate that the training variable has a significant impact on employee performance, the SOP variable also has a significant impact on employee performance, while the decision-making variable does not have a significant effect on employee performance, the communication variable does not significantly affect employee performance, and the delegation of authority variable does not significantly affect employee performance.