The Effect of Knowledge and Patient Satisfaction on Interest in Online Reservations in the Outpatient Unit of Jember Clinic Hospital

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Discussion

Analytical study explores how patient knowledge and satisfaction influence online reservation interest in outpatient services.

Patient knowledge significantly increases interest in online reservations, with a t-count of 5.623.
Patient satisfaction also significantly influences interest in using online reservations, shown by a t-count of 3.273.
The study used analytical approaches and a descriptive cross-sectional design with a sample of 100 respondents.
Findings suggest developing educational programs and improving online reservation service quality to boost patient interest.

Hamizah et al. (2025) studied this question.

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