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August 19, 2025Jurnal Ilmiah Manajemen KesatuanOpen Access

Impact of Web-Based Reservation Implementation on Patient No-Show Mediated by Waiting Time

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Authors

DADian AndrianiPadjadjaran University YYYunizar YunizarPadjadjaran University

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Implication

Quantitative analysis shows web-based reservation reduces no-show rates in 119 patients, indicating improvements in scheduling efficiency and waiting time management.

Key Points

Web-based reservation system significantly reduces no-show rates, enhancing patient attendance and clinic operations.
Patients reported improved satisfaction and lower waiting times in response to the new system, highlighting its effectiveness.
Analysis was conducted using Structural Equation Modeling on data from 119 patients between March and May 2025.
The findings suggest the system could be crucial for healthcare facilities aiming to enhance service delivery in resource-limited environments.

Cite This Study

Andriani et al. (2025) studied this question.

synapsesocial.com/papers/68af4959ad7bf08b1ead53ec https://doi.org/10.37641/jimkes.v13i5.3799

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Implication

Quantitative analysis shows web-based reservation reduces no-show rates in 119 patients, indicating improvements in scheduling efficiency and waiting time management.

Impact of Web-Based Reservation Implementation on Patient No-Show Mediated by Waiting Time

Discussion

Member takes

Implication

Key Points

Cite This Study

Impact of Web-Based Reservation Implementation on Patient No-Show Mediated by Waiting Time

Discussion

Member takes

Implication

Key Points

Cite This Study

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