Organizational effectiveness – conceptual framework, criteria and models

The purpose of this study is to present a unified model of organizational effectiveness, bringing together various elements proposed by previous researchers to provide a comprehensive framework that can be used to guide future research, taking into account the organizational context. A unified model is proposed that is holistic, comprehensive and integrated, incorporating systems thinking. It consists of three components – objectives, measures and stakeholder/stakeholder satisfaction – and can be customized by practitioners and researchers to specific contexts in a range of organizations. The framework can be used to help managers select balanced, appropriate organizational performance assessment measures that are context-specific and provide a more holistic approach to guide research.