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The rapid development of information technology has changed the way people interact and express their opinions on public policies, including the People's Housing Savings (Tapera) policy in Indonesia. People now primarily express their views openly on social media platforms like Twitter, generating a substantial amount of text data for analysis to understand public sentiment. However, the main challenge in this sentiment analysis is determining the most effective machine learning algorithm for classifying public opinion with high accuracy. This study aims to compare the performance of three machine learning algorithms, namely Naïve Bayes, Support Vector Machine, and Random Forest, in analyzing public sentiment towards the Tapera policy. This study analyzes public comment data obtained from Twitter. We measure the accuracy of each algorithm to determine its optimal performance in sentiment classification. The research method consists of several stages, starting with data collection, text preprocessing to clean and prepare data, and then applying the three algorithms to analyze sentiment. The results showed that Naïve Bayes had the highest accuracy of 69.17%, followed by Support Vector Machine with an accuracy of 68.42%, and Random Forest with an accuracy of 66.17%. This shows that Naïve Bayes is the most effective algorithm to use in sentiment analysis of public comments related to the Tapera policy, especially in the context of complex text data from social media. The conclusion of this study is that Naïve Bayes is superior in classifying public sentiment towards the Tapera policy compared to Support Vector Machine and Random Forest. As a result, this study makes a significant contribution to selecting the most appropriate machine learning algorithm for public sentiment analysis towards public policy, which in turn can help the government understand and respond to public perceptions more effectively.
Sihombing et al. (Mon,) studied this question.