September 18, 2024Ilomata International Journal of Social Science

Implementation of Digital Governance in One-Stop Integrated Licensing Services: A Case Study of the SAMIRINDU-PASTI BEDAS Application in Bandung Regency

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Bandung Regency deployed an electronic licensing system through a dedicated application, enabling remote digital permit submissions and direct printing for approved applicants.
Qualitative descriptive evaluation applied the Welchman model to examine electronic licensing procedures through targeted in-depth interviews with administrative stakeholders.
Recurring server outages and widespread community confusion over administrative workflows hinder digital governance, preventing full realization of rapid and accurate service.

Authors

RPRaenaldi Ramanda PutraUniversitas Pasundan AAAndre AriesmansyahUniversitas Pasundan

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Implication

Case study demonstrates digital governance adoption in regional integrated licensing services, highlighting technical disruptions and user knowledge gaps that impede fast public service delivery.

Cite This Study

Putra et al. (2024) studied this question.

synapsesocial.com/papers/68e581f7b6db64358751fd24 https://doi.org/10.61194/ijss.v5i4.1335

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Implication

Case study demonstrates digital governance adoption in regional integrated licensing services, highlighting technical disruptions and user knowledge gaps that impede fast public service delivery.

Implementation of Digital Governance in One-Stop Integrated Licensing Services: A Case Study of the SAMIRINDU-PASTI BEDAS Application in Bandung Regency

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Discussion

Implication

Cite This Study

Implementation of Digital Governance in One-Stop Integrated Licensing Services: A Case Study of the SAMIRINDU-PASTI BEDAS Application in Bandung Regency

Key Points

Discussion

Implication

Cite This Study

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