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August 21, 2025Journal of Social Science (JoSS)Open Access

Implementation of Public Policy for Electronic-Based Business Licensing Services at The Bangli Regency Investment Office and PTSP

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Authors

NINi Luh Komang Sri IrawatiISI Made SudiarkajayaIMI Wayan Majuarsa

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Overview

Qualitative study shows challenges in electronic business licensing amid low digital literacy and IT infrastructure limits.

Key Points

  • The implementation of the OSS-RBA policy faced challenges like low digital literacy and limited IT infrastructure, impacting effectiveness.
  • Findings revealed that despite some initiatives by DPMPTSP, the overall impact of the OSS-RBA policy remains suboptimal as of now.
  • Descriptive qualitative methods were used, including interviews and document analysis, to assess the policy implementation process.
  • Successful implementation hinges on enhancing technological readiness and improving inter-agency coordination across regional systems.

Cite This Study

Irawati et al. (2025) studied this question.

synapsesocial.com/papers/68af5228ad7bf08b1eada1cehttps://doi.org/10.57185/joss.v4i8.503
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Quality of Licensing Services: An Analysis of the Impact of Leadership and Communication on the Effectiveness of Licensing Services in Indonesia2024
  2. 2Implementation of OSS Application-Based Licensing Services at the Investment Office and One-Stop Integrated Licensing Services of Langkat Regency2024
  3. 3Analysis of the Effectiveness of the Online Single Submission (OSS) System at the Investment and One-Stop Integrated Services Agency (DPMPTSP) of West Java Province2025
  4. 4Implementation of Regional Regulation Number 2 of 2024 on the Administration of Business Licensing2025
  5. 5Digital Transformation in Public Services: Effect of RBA OSS Implementation in South Jakarta2024