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October 20, 2025Dinasti International Journal of Economics Finance & AccountingOpen Access

Analysis of the Effectiveness of the Online Single Submission (OSS) System at the Investment and One-Stop Integrated Services Agency (DPMPTSP) of West Java Province

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Authors

PDPijar Indah Puspita DewiHHHeni Nurani Hartikayanti

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Overview

Descriptive qualitative analysis highlights challenges and proposes improvements for the OSS system in business licensing.

Key Points

  • Only 37.9% of companies submitted Investment Activity Reports, highlighting low compliance with OSS system requirements.
  • Findings demonstrate that despite a relatively good quality of the OSS system, technical issues hinder its full effectiveness.
  • Study employed interviews, observations, and document studies to explore the challenges faced by users of the OSS system.
  • Intensive user training and improvements in system infrastructure are essential for enhancing OSS effectiveness and promoting investment.

Cite This Study

Dewi et al. (2025) studied this question.

synapsesocial.com/papers/68f5a78aab63786de5b45db3https://doi.org/10.38035/dijefa.v6i5.5334
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Implementation of OSS Application-Based Licensing Services at the Investment Office and One-Stop Integrated Licensing Services of Langkat Regency2024
  2. 2The Quality of Licensing Services: An Analysis of the Impact of Leadership and Communication on the Effectiveness of Licensing Services in Indonesia2024
  3. 3Implementation of Public Policy for Electronic-Based Business Licensing Services at The Bangli Regency Investment Office and PTSP2025
  4. 4Effectiveness of Using Online Single Submission Applications2024
  5. 5Jakarta Evolution Sustainability Innovation With the Presence of the Online Single Submission Risk-Based Approach System, a Solution for Licensing Services in DKI Jakarta Province2024