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September 12, 2024International Journal of Current Science Research and ReviewOpen Access

Identify Issues That Influence Customer Satisfaction Using Sentiment Analysis and Topic Modeling

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Authors

IRIndira RachmawatiEAEsa Alfitrassalam

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Rachmawati et al. (2024) studied this question.

synapsesocial.com/papers/68e58cb9b6db643587527ff2https://doi.org/10.47191/ijcsrr/v7-i9-26
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  4. 4Analysis of Customer Satisfaction Levels in Five-Star Hotels Based on Online Customer Reviews2024 · 5 citations
  5. 5Clicks, comments, and concerns: Decoding sentiments and ratings in OTA reviews2026