The Impact of Inclusive Leadership by Restaurant Managers on Knowledge Sharing and Customer Orientation

Objective:The objective of this study is to verify the relationship between the inclusive leadership of the manager with knowledge sharing and customer orientation. Methods:This study conducted a questionnaire on food service workers. This study used SPSS 27.0 and AMOS 27.0 to statistically process the collected questionnaire results. Results:Following hypotheses were adopted: Hypothes is 1. Inclusive leadership will have a positive effect on knowledge sharing. Hypothes is 2. Knowledge sharing will have a positive effect on customer orientation. Hypothes is 3. Inclusive leadership will have a positive effect on customer orientation. Hypothes is 4. Inclusive leadership will have a positive effect on customer orientation through knowledge sharing. Implications:This study suggests the introduction of inclusive leadership education and development programs to strengthen the competitiveness of food service companies, promote knowledge sharing, and establish a system to strengthen customer orientation.