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August 12, 2024Proceeding of The International Conference on Multidisciplinary Research for Sustainable Innovation.Open Access

Model Kano and Servqual in QFD (Quality Function Deployment) Integration to Improve AHASS Customer Satisfaction

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SASholihah Azzahro'BSBambang Syairuddin

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Azzahro' et al. (2024) studied this question.

synapsesocial.com/papers/68e5cb5eb6db643587561710https://doi.org/10.31098/icmrsi.v1i.780
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1A Conceptual Model of Service Quality and Its Implications for Future Research1985 · 17,142 citations
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  4. 4Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model2011 · 96 citations
  5. 5A Service Quality Model and its Marketing Implications1984 · 6,581 citations