The development of any enterprise regardless of the sphere of activity, as well as the formation of its competitive advantages depend on stakeholders and, in particular, on suppliers. Therefore, understanding the needs and expectations of stakeholders is not enough for an enterprise to be effective, and it is essential to use the data to build relationships with stakeholders. The present material presents the experience of work in improving the quality management system of the instrument-making company of the Chelyabinsk region, namely in developing a strategy in relation to interested parties. The strategy aims to increase transparency with suppliers and reduce costs through a rational allocation of efforts and resources. The strategy proposed in this article allowed the instrument company to change the format of work with the supplier. The supplier became a full partner, working together from the very early stages of product development, increased the interest of the supplier, reduced costs on both sides.
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N.A. Drankova (2024) studied this question.
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