Analysis of the Quality of Service Supply Chain System Supplies on Swalayan Awam Performance

This study aims to ensure how the performance of swalayan awam employees is generally influenced by the quality of service and supply chain by developing models and hypothesis proposed in this study. Where the method used in this study is a qualitative method, with the number of samples is as many as 160 that includes employees and customers of the swalayan awam. In this study, data analysis techniques were used in the models and hypotheses using SPSS software, the test were set using validity tests and reliability tests, test model using coefficient of determination, test F, and test T. Based on the results of data analysis, it can be confirmed that the model is valid and strong, then the results of the study on the quality of service quality and also the supply chain variables have an effect on the employee performance variables in the swalayan awam.