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July 8, 2024

Mesuring Customer Satisfaction Using QFD and IPA Methods In Bank Service

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WSWiwik SulistiyowatiUniversitas Muhammadiyah SidoarjoFAFaris Ardiansyah

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Sulistiyowati et al. (2024) studied this question.

synapsesocial.com/papers/68e61188b6db6435875a415bhttps://doi.org/10.21070/ups.5042
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Research on Online Banking Quality Management Requirements2024
  2. 2Increasing Customer Satisfaction with Quality Function Deployment Methodology Based on Service Quality Analysis2024 · 1 citations
  3. 3Analysis of Customer Satisfaction Level Using QFD and IPA Methods to Improve Service Quality2024
  4. 4The Impact of Quality of Banking Services on the Customer Satisfaction in Small and Medium Banks2024 · 2 citations
  5. 5Impact of Service Quality on Customer Satisfaction: An Empirical Study of the Indian Banking Sector2026