Leveraging Systems Thinking and Smart Operations for Organizational Excellence: Evidence from Jordanian Pharmaceutical Companies

This study aims to investigate the effect of systems thinking on organizational excellence at Jordanian pharmaceutical companies through the mediating role of smart operations.The population of the study encompassed the (30) Jordanian pharmaceutical companies which were registered in (JFDA), 17 companies participated in the study and from those (145) functional mangers were targeted, formed the sampling unit of the study.For information and data collection a 4 part questionnaire was employed.By using Smart -PLs 4 program for statistical analysis the main results indicate that these companies have reasonably adoption of systems thinking mindset and practices, and smart operations, moreover the companies own considerable internal excellence platforms.The hypotheses tests results showed a significant positive direct effect of systems thinking on organizational excellence and smart operations which partially mediated the impact of systems thinking on organizational excellence.The findings provide empirical support for utilizing holistic systems perspectives coupled with intelligent use of technology to enhance production quality, efficiency, and organizational performance.