Leveraging Information Technology for Digital Transformation and Organizational Excellence in the Telecommunication Sector

This study empirically examines how information technology (IT) systems impact organizational excellence in the telecom industry, using Omantel Telecom, Oman as a case example.Quantitative survey data from 110 employees was analyzed through correlation and regression methods.Results reveal that IT applications significantly enhance process efficiency, employee productivity, service improvements, customer management, and profitability -all key markers of excellence.The integrated approach provides a more nuanced understanding of IT's role as both an operational enabler and strategic driver for nurturing a culture of excellence vital in digital transformation.Practical guidance for telecom firms centers on continuously leveraging IT alongside visionary leadership, robust governance, and change readiness.