IT control frameworks and digital transformation success: Evidence from Jordanian telecommunications companies

In the digital world there is no pick but for telecommunications companies to be digital to become more efficient, more effective in governance, and more trained for cybersecurity. This study aims to search the effectiveness of the IT control frameworks in digital transformation projects in Jordanian telecommunication companies. The study precisely identifies the influence of the effectiveness of IT governance, the management of cybersecurity risks, the performance of the IT project team, the capability of planned alignment, and the IT audit practice on the achievement of digital transformation project. The research method used was quantitative with a structured questionnaire and sent to employees who are involved in digital transformation and governance. A total of 233 valid answers were gathered and analyzed using the hybrid PLS-SEM-ANN approach. The results indicated that the most important factor that impacts digital transformation success is IT governance effectiveness, followed by IT governance risk management and development of IT audit practices. The study offers theoretical and practical implications, focusing on the significance of governance systems, cybersecurity preparedness, strategic orientation, and human capital development to pad the consequences of digital transformation in Jordanian telecom companies.