How hospitality businesses can entice older workers to resolve the sector’s employment crisis

Purpose This paper aims to analyse how hospitality businesses can entice older workers to resolve the sector’s employment crisis. Design/methodology/approach This is a viewpoint article looking at the benefits of older workers in hospitality. Findings The UK’s vast pool of over-50s candidates can help resolve the hospitality sector’s employment crisis. Not only can they offer a range of skills, knowledge and experience to bolster the workforce, their presence can increase diversity, add gravitas and provide mentoring opportunities for younger employees. To attract and retain these workers, however, businesses may need to review employment policies and procedures, revise recruitment strategies and prioritise fostering a culture of inclusivity where employees of all ages feel supported. Originality/value This paper is researched and written by Penny Brown.