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Robotic Process Automation (RPA) integrated with Artificial Intelligence (AI) capabilities can transform business operations through intelligent automation.However, academic research lags behind business applications.Through a systematic literature review, this study analyzes RPA-AI integration for business process automation.89 articles on RPA and AI applications were analyzed using qualitative methods.The outcomes reveal key application areas including finance, accounting, manufacturing, banking, customer service, healthcare, and human resources.Intelligent RPA-AI integration demonstrated benefits such as improved efficiency, accuracy, scalability, and cost reduction.The analysis also uncovered limitations and risks such as high implementation costs, cognitive constraints, legacy system integration, security vulnerabilities, and lack of technical expertise that should be addressed.This study contributes valuable practical insights for organizations, exploring RPA-AI automation by providing a nuanced analysis of the benefits, while also exposing the current limitations and challenges that must be mitigated.For researchers, the study addresses a clear literature gap with an application-focused analysis to inform future work on intelligent RPA-AI adoption strategies, governance, ethics, and integration with emerging technologies.
Kitsantas et al. (Tue,) studied this question.