This research aims to analyze the influence of leadership, quality of human resources, and competence on the performance of service providers in following the goods/services procurement process in Demak district, with innovative work behavior as an intervening variable. The sample determined in this research was 100 service providers as respondents. Data collection methods was a questionnaire. Instrument testing was done using validity tests and reliability tests. Data analysis was done using S analysis Structural Equation Modelling (SEM) with Structural Moment Analysis (AMOS). Results show that : leadership has a positive and significant effect on innovative work behavior; HR quality has a positive and significant effect on innovative work behavior; competency has a positive and significant effect on innovative work behavior; leadership has a positive and significant effect on service provider performance; HR quality has a positive and significant effect on provider performance services; competence has a positive and significant effect on the performance of service providers; and innovative work behavior has a positive and significant effect on the performance of service providers. Innovative work behavior is unable to mediate the influence between competence on service provider performance, leadership on performance, and HR quality on performance.
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Purnama et al. (2024) studied this question.
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