Analysis of User Satisfaction with the SatuSehat Mobile Health Application

SatuSehat is a follow-up application from PeduliLindungi with a focus on exchanging health data that connects applications or information systems throughout Indonesia.Many people complained about the SatuSehat application because they could not access the app and check vaccine data.This study analyzed user satisfaction with SatuSehat, a mobile health application launched in Indonesia during the COVID-19 pandemic.A survey was conducted with 400 SatuSehat users in Jakarta aged 17 and above.The results showed service quality, information quality and system quality significantly influenced user satisfaction.However, perceived enjoyment did not impact satisfaction.The findings imply enhancing data accuracy, system integration, features and language support would improve user experience.This study provides insights for developers to refine SatuSehat and increase user retention.