Analysis of the Implementation of Changes in Old Age Security (JHT) Claim Procedures during the COVID 19 Pandemic (Case Study at the BPJS Employment Company)

This research aims to analyze the implementation of the claims system, analyze participants' responses regarding the effectiveness of the claims system and analyze obstacles and solutions in the online BPJS Employment process using the LAPAK ASIK program during the Covid 19 Pandemic. BPJS Employment is the Employment Social Security Organizing Agency which was formed by the Government with the aim of improving the quality of community welfare which has been clearly stated in Law Number 24 of 2011 and one of the programs is Old Age Security (JHT) Claims. The method used by the author in this research is a qualitative method with a descriptive approach. The data sources used are primary data sources including interviews, secondary data sources in the form of journals, books and tertiary data sources. The research location is at the BPJS Employment Jakarta Cilandak Branch office. From the results of the research conducted, the implementation of LAPAK ASIK has gone well and is in accordance with aspects of the digitalization system, the participants' responses have been very helpful and made it easier without the need to come to the Branch Office. The obstacles that hinder the implementation of online fun stalls are that participants are not yet proficient in using information and communication technology equipment, participants still have to come to the BPJS Employment Branch Office if they fail to upload documents during registration, and claim participants' internet network is unstable.