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This is a Literature Review study.

September 10, 2025

Digitalizing Employment Social Security Services in Indonesia: A Literature-Based Study of the JMO Application by BPJS Ketenagakerjaan

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Digital transformation significantly improves service access and user satisfaction within BPJS Ketenagakerjaan.
The JMO application enhances transparency and streamlines claims processing, with positive feedback from users.
Qualitative literature review covering 20 sources highlighted key trends and challenges in digitalizing social security services.
While digital solutions show promise, challenges like limited literacy and technical issues persist, requiring ongoing support.

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Implication

Literature review shows JMO application enhances service access and user satisfaction in BPJS Ketenagakerjaan, indicating the need for inclusive design.

Cite This Study

Hutabarat et al. (2025) studied this question.

synapsesocial.com/papers/68c1b61454b1d3bfb60eb5e3 https://doi.org/10.58723/jdsia.v1i1.25

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Implication

Literature review shows JMO application enhances service access and user satisfaction in BPJS Ketenagakerjaan, indicating the need for inclusive design.

Digitalizing Employment Social Security Services in Indonesia: A Literature-Based Study of the JMO Application by BPJS Ketenagakerjaan

Key Points

Discussion

Implication

Cite This Study

Digitalizing Employment Social Security Services in Indonesia: A Literature-Based Study of the JMO Application by BPJS Ketenagakerjaan

Key Points

Discussion

Implication

Cite This Study

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