What type of study is this?

This is a Quantitative Study study.

September 16, 2025Enrichment Journal of Multidisciplinary Research and Development

The Influence of Digital Platforms on Operational Performance through Service Process Capabilities with Digital Culture as a Moderation Variable at BPJS Employment Branch Offices

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Digital service platforms significantly improve operational performance, enhancing efficiency in public sector organizations.
The study utilizes a quantitative approach with data from 121 BPJS Ketenagakerjaan branch offices using SEM-PLS for analysis.
Service process capabilities act as a mediation in the relationship between digital platforms and performance outcomes.
Strengthening a digital culture is critical for optimizing the benefits of digital transformation in public organizations.

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Implication

Quantitative analysis shows digital service platforms enhance operational performance in BPJS Ketenagakerjaan, suggesting a need for stronger digital culture.

Cite This Study

Baharudin et al. (2025) studied this question.

synapsesocial.com/papers/68d4565b31b076d99fa5b111 https://doi.org/10.55324/enrichment.v3i5.464

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Implication

Quantitative analysis shows digital service platforms enhance operational performance in BPJS Ketenagakerjaan, suggesting a need for stronger digital culture.

The Influence of Digital Platforms on Operational Performance through Service Process Capabilities with Digital Culture as a Moderation Variable at BPJS Employment Branch Offices

Key Points

Discussion

Implication

Cite This Study

The Influence of Digital Platforms on Operational Performance through Service Process Capabilities with Digital Culture as a Moderation Variable at BPJS Employment Branch Offices

Key Points

Discussion

Implication

Cite This Study

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